Joan Cass is a Medical Social Worker whose 30 years of experience working on multidisciplinary teams in hospitals has given her a firm foundation in healthcare, especially Emergency Services. In 2015, Joan made a shift in her career when she completed the Certificate, and then Advanced Certificate, in DisputeResolution at York University. Joan has since become a Qualified Mediator and a Director on the Board of ADRIO. Most recently, she was honoured to have been President on the ADRIO Board.
Joan now leads and co-leads her workshops on Compassion
Fatigue/Vicarious Trauma, Trauma-Informed Mediation, and Coping in the Pandemic. She is a Trauma Counsellor for LifeWorks (formerly Morneau Shepell) and Health Canada, a Debriefing Counsellor for TGLN, and has been an Independent Complaint Facilitator on the ADRIO Roster for OACCAC. She is proud co-founder/co-leader and the “J” in JADE Mediation Practice Group.
